Online Bill Pay
You may now pay your bill online - either by credit card or by submitting insurance information - using our secure server.
Important Documents
- Notice of Privacy Practices (PDF)
- Ambulance Practicioner Certification Statement (PDF)
- Wheelchair Practicioner Certification Statement (PDF)
Frequently Asked Questions
- Does Medicare pay for wheelchair transportation?
- No, wheelchair trips are non-covered services according to Medicare guidelines, and supplemental policies will only pay when Medicare pays.
- Does Medicare pay for transportation to my doctor's office?
- No, trips to doctors' offices are a non-covered service according to Medicare.
- Does Medicare pay for me to be transported from one hospital to another hospital?
- Medicare will only pay for transportation from one hospital to another if a needed service is not available at the first hospital. They will not pay for a transport because of the preference of the patient, family or doctor.
- What should I do if Medicare denies a claim?
- You have the right to appeal any claim that Medicare denies. Sometimes you or your doctor may be able to supply more information than we had available, and Medicare may pay your claim. Follow the directions on your Medicare explanation of benefits.
- What do I do if my commericial policy denies a claim?
- Call your insurance company and ask them why the claim was denied. Many policies only cover trips into an Emergency Department. You may be able to appeal the claim and submit additional information we did not have.
- What if I am unable to pay my entire bill at once?
- Please call our office at 216-823-2100 to make monthly payment arrangements.
- Which address should I send my payment to?
- Our lock box address is PO Box 636, Gates Mills, OH 44040-0636. Our physical address is 4495 Cranwood Parkway, Warrensville Heights, OH 44128. We will receive payment at either address.